When will my order ship?
Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays). Orders going within Canada and the U.S generally arrive within 5-10 business days, and international orders can take 15-25 business days to arrive.
My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, however, you can also check with your local post office to see if they are holding the package for you.
How are shipping rates calculated?
Shipping within the United States and Canada is a flat rate of $5 USD.
For international shipping, there is a flat rate of $9 USD.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order and/or shipping total. Sweet Zeek is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Package is in my country but tracking hasn’t updated.
If your tracking has not updated, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If 30 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number. Please note, we are unable to assist you further with your order until after the 30th business day.
Will my package be charged customs?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value.
These fees are not included in your Sweet Zeek order and/or shipping total. Sweet Zeek assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient.