My order has been shipped but I need to change the address
If you need to update your address, you can do so on the US Post website. Click HERE and then click on REDIRECT PACKAGE for more information. If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.
I received a package, but it wasn’t my order
In the event of an error, please email our Customer Service team by clicking HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 7 days of delivery.
Item(s) are missing/damaged from my order
If we've forgotten to include an item in your order, or if you've received a damaged product, please email our Customer Care team by clicking HERE within 7 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible.
Please note that any discontinued items, or out of stock items are not eligible for replacements and will be issued store credit for the amount paid.